We are a well established and reputed business oraganization having an efficient and customized services to meet your specific business requirements and having an experience of inbound service operations. That’s an advantage that translates into loyalty. Our skilled professionals and usage of latest technologies helps us provide prompt and efficient support.
With our experience in customer service, Fusion is the perfect choice to be your customer relationship manager. We ensure exceptional customer experience that meets their expectation via every channel,every time and at every touchpoint of the customer lifecycle.
We specialize in proving effective and accurate answering services that go beyond answering calls and conveying the message. From detailed reporting to emergency handling, we do it at a cost that fits right in your budget.
Technical support services are all about educating customers on technicalities of different products and helping them in resolving an issue when the product malfunctions.
Helpdesk receives technical issues through ticketing system. Tickets are raised via calls or emails and it's support team addresses each ticket one by one.
We analyse client's requirements and design a solution for optimum results.
The methodology will be discussed with the client and defined.
The team will be trained on the process and product to offer high quality service.
The team will be monitored by Quality analyst and Managers to ensure service levels are achieved consistently.