Customer service experience goes way beyond the actual one-to-one interaction between agent and customer. Today, it moves past call centers and email correspondence, nudging its way into social networks, live messaging, and self-help databases.
Teknowise Global customer support services: The phenomenal way to exceed customer expectations and solidify your brand image. For businesses, every single customer matters, as the foremost factor that decides how well your business will progress is a strong customer base.
Customer satisfaction is a priority for every business because with each satisfied customer, you are more likely to attract more number of leads.

Services

Technical Support

Technical support services are all about educating customers on technicalities of different products and helping them in resolving an issue when the product malfunctions.

Helpdesk

Helpdesk receives technical issues through ticketing system. Tickets are raised via calls or emails and it's support team addresses each ticket one by one.

Frontline support :

    We are an experienced company specializing in managing live chat, inbound and feedback calls, customer upselling. Providing quick and efficient solutions to all inbound issues of your clients, we help your business grow and flourish through front line services tailored to your customers' needs.

Backline Support :

    Our main aim is to understand your business as our own, anticipate your needs and provide you with outbound call center outsourcing that works. We will help you attract and build loyalty with new and returning customers and, most importantly, turn their “thanks” into a “WOW”!

Back Office Support :

    Make a step towards optimizing your business processes without investing heavily in technology, human resources, and staff training. We enable you and your employees to keep focused on the core businesses. With us you’ll get back office support of the exceptional quality, including content moderation, knowledge base, data entry, and virtual assistance.

Customer Support:

    When running customer support at a startup, I quickly learned that everything was our responsibility.Teknowise is ideal to handle customer service operations-, because we have been doing this for 10 years for our precious clients. We offer customizing each survey to suite your requirements.

    Real-time notifications and online reporting that we offer can help you monitor each aspect of the survey and witness the progress.We always strive to attain high CX levels so that our clients can enjoy strong and long-term customer relationships.

    There are many other factors that make us the right choice For more information on the same, feel free to get in touch with us!

It’s an Extension of Your Values and Mission.

For businesses, aligning your actions with the words you plaster all over your website and office walls is important. Your mission and core values are not just a lip service – you should exemplify your integrity by demonstrating those values every single day within the service you provide. Doing so will build respect for your brand amongst your customers and even your competitors.

Your Service Team Can Gather Data on the Customer Experience

When your service team members interact with customers and ask them questions, they have a direct feedback channel that can help you find opportunities to improve the customer experience. For example, if multiple customers complain about the same issue, that’s a pretty good indicator that there’s a flaw within your services that needs to be fixed. Additionally, frequent communication with your customers allows you to identify whether or not there may be any issues with the products that you provide and how you can improve them to better serve your customers.

How These Service Teams Earn High Customer Satisfaction

Providing quality service to delight your customers isn’t as hard as you might think. So how did these companies earn such shining customer satisfaction ratings? Simple – they followed some important customer service best practices.